Can I change or cancel my order?
Changes or cancellations to your order for delivery can be made by contacting us at info@gelatosupply.com.au. We aim to despatch your items as quickly as possible and if your order has already been despatched, we will not be able to make any changes.
How long does it take to process my order?
Most products are readily available and can be dispatched within 24 hours.
How can I pay for my order?
We accept payment by Paypal only.
Can I get a sample?
Yes, any reasonable request for samples email us info@gelatosupply.com.au
Do your prices include GST?
Unless stated our prices do not include GST.
How do I register on Gelatosupply.com.au?
Simply click on Register and follow the prompts to set up a secure account.
Are my details secure?
Yes. At Gelato Supply Co. we take your privacy seriously. For more information please see the Gelato Supply Co. Privacy Policy. We store any information you give us securely and we use high-level SSL encryption technology which is the most advanced security software currently available for online transactions. Gelato Supply Co. does not store your personal credit card information so we will ask for this to process any returns.
Do you deliver Overseas?
At this point in time we do not deliver Overseas.
Who do you use for delivery?
Australia Post provides our Standard, Sydney Same Day and National Express deliveries services.
Star Track provides Sydney Same Day/ Evening/ Saturday and Sunday delivery services.
Standard Bulky Delivery and items shipped direct from our External Vendors will be provided by the manufacturer who may choose a different service provider.
How long will it take to deliver my purchase?
Parcels can be delivered from 2 days either side of the estimated date.
Can I exchange an item that was purchased Online?
Yes. The easiest and fastest way to exchange an item purchased on Gelato Supply Co. online is to email us with your proof of purchase.
